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&’scorrect.
&saysherethattheorderwasceled.Theitemwasscheduledtobeshipped，butforsomereason，alast-miidicatestheeraskedtocel.
&heeraainlydidn’tasktocel.ThiscarpetisforamajorseofHolidayInnlobby.Theoldonewasdamagedbywater.NaturallythehotelguestsarequiteirritatedbytheinimportantbusiionfromItalywillbearrivingandwewillsurelysufferbusinesslossifwedoasquicklyaspossible.
A：Iapologizeforthemixup.Wouldyoulikemetorescheduleashippingdate？
&hinktherereallyshouldbesomeformofpensationforthiserror.Iwasreadingthefiinyourertraditsaysthatifitemsdohescheduledtimepensation>
A：Yes，normallythatwouldbethecase，butbecausetheitemswereceledwe’tbeheldliable.
B：Idoosoundrude，Clare，buttheorderwasnotyouproduyevideoiwesentamessageaskingfora？
Practice2
Task1：Listentothedialogueainpairs.
Task2：Simulatedsituatioion.
SupposeyouareEllenSmiths，thesupervisorofClare.Ybacktodealarker’splaint.YouapologizeandprovideMr.Parkerwithasatisfactorysolution.
SituationalDialogue3
Mr.Carter，theseheaftersalesdepartmentofEpany，isakefeedbavestigationtoMs.Bush，oneEewerwhohasjustestablishedabusiionship>
（A：Mr.Carter，B：Ms.Bush）
&hisisEayIspeaktoMs.Bush？
B：Bushspeaking.
A：Sorrytobotheryou，Ms.Bush，butwouldyoupleasetakeaioanswermesomequestionsabouttheproductsyou’vejustorderedfromourpany？
B：Sure.
A：Wereyouritemsdeliveredontime？
&ely.
A：Gladtohearthat.Areyousatisfiedwithproductsyouhavepurchased？
B：Yes.I’dliketotellyouthatyourproductshavearousedmuterestinmytryeversihemo.Demandevenexceedssupply.
A：We’repleasedtohearthat.Thatshouldbeowedtoourmutualefforts.Wouldyousiderpurgfromusagain？
B：Ofcourse，aslongasyoukeepfirmtrolwiththequalityoftheproductslikethis.
A：Sure.Howwouldyourateourerservice？Ext，satisfacteorpoor？
B：Hmm…judgingfrommyexperie.
&.Doyouhavesuggestionsonhoroveourservice？
&lywefouionsoodsi.Maybeyoutusasyentinthatcase，youeasilytrolthesellitermahesales.
A：Thatsoundsreasoakethatintosiderationanddisthemeeting.Thankyouverymue.
B：You’rewele.
Practice3
Task1：Listentothedialogueainpairs.
Task2：Simulatedsituatioion.
SupposeyouareEpany.Yaregularerservicefollow-upsurvey.Yous.Bush，whoboughtabatchofairyourpany.YouihequalityoftheprodudaftersalesservidaskMs.Bushtofilliinhername.
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