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&’scorrect.
&saysherethattheorderwasceled.Theitemwasscheduledtobeshipped,butforsomereason,alast-miidicatestheeraskedtocel.
&heeraainlydidn’tasktocel.ThiscarpetisforamajorseofHolidayInnlobby.Theoldonewasdamagedbywater.NaturallythehotelguestsarequiteirritatedbytheinimportantbusiionfromItalywillbearrivingandwewillsurelysufferbusinesslossifwedoasquicklyaspossible.
A:Iapologizeforthemixup.Wouldyoulikemetorescheduleashippingdate?
&hinktherereallyshouldbesomeformofpensationforthiserror.Iwasreadingthefiinyourertraditsaysthatifitemsdohescheduledtimepensation>
A:Yes,normallythatwouldbethecase,butbecausetheitemswereceledwe’tbeheldliable.
B:Idoosoundrude,Clare,buttheorderwasnotyouproduyevideoiwesentamessageaskingfora?
Practice2
Task1:Listentothedialogueainpairs.
Task2:Simulatedsituatioion.
SupposeyouareEllenSmiths,thesupervisorofClare.Ybacktodealarker’splaint.YouapologizeandprovideMr.Parkerwithasatisfactorysolution.
SituationalDialogue3
Mr.Carter,theseheaftersalesdepartmentofEpany,isakefeedbavestigationtoMs.Bush,oneEewerwhohasjustestablishedabusiionship>
(A:Mr.Carter,B:Ms.Bush)
&hisisEayIspeaktoMs.Bush?
B:Bushspeaking.
A:Sorrytobotheryou,Ms.Bush,butwouldyoupleasetakeaioanswermesomequestionsabouttheproductsyou’vejustorderedfromourpany?
B:Sure.
A:Wereyouritemsdeliveredontime?
&ely.
A:Gladtohearthat.Areyousatisfiedwithproductsyouhavepurchased?
B:Yes.I’dliketotellyouthatyourproductshavearousedmuterestinmytryeversihemo.Demandevenexceedssupply.
A:We’repleasedtohearthat.Thatshouldbeowedtoourmutualefforts.Wouldyousiderpurgfromusagain?
B:Ofcourse,aslongasyoukeepfirmtrolwiththequalityoftheproductslikethis.
A:Sure.Howwouldyourateourerservice?Ext,satisfacteorpoor?
B:Hmm…judgingfrommyexperie.
&.Doyouhavesuggestionsonhoroveourservice?
&lywefouionsoodsi.Maybeyoutusasyentinthatcase,youeasilytrolthesellitermahesales.
A:Thatsoundsreasoakethatintosiderationanddisthemeeting.Thankyouverymue.
B:You’rewele.
Practice3
Task1:Listentothedialogueainpairs.
Task2:Simulatedsituatioion.
SupposeyouareEpany.Yaregularerservicefollow-upsurvey.Yous.Bush,whoboughtabatchofairyourpany.YouihequalityoftheprodudaftersalesservidaskMs.Bushtofilliinhername.
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