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B：Hereweare.Thisistheputeryouordered.Ithasbeeedfor24hoursanditworksverywell.Andnow，youmayhavealookyourself.Takeyourtime.
A：Thanks.Itlooksgoodtome.However，nooneteeeverything.Whatifthereshouldoeis？
B：Ifitdoesn’tworkproperlywithintwomonths，yitbackforarefueeitfortwoyears.Ifthereisanyrepairworkhinthistime，ourservicedepartmefreee.Aftertheexpiratioee，wechargeforthepartsonly.
A：ItsoundsreasohinkIamquitesatisfied.Bytheway，couldyouhaveitdelivered？Ifieralittleheavy.
B：Yes，oodspurchasedherebedeliveredfree.
A：That’sgreat.WhereshouldIpay，please？
B：Thecashierterisoverthere.Afteryoupay，pleaseebackherewiththeredI’llgetyourwarraeready.
A：OK.
Practice2
Task2：Simulatedsituatioion.
&h，B：RichardParker）
A：Goodafternoon.Mr.Parker.ThisisEllenSmith.eyourorderdidime.We’reverysorryfortheince.
B：Iappreciateyy，butbecausewedidheorderIbelieveI’mwithinmyrightstoaskforsomesortofpensation.ButClareseemstoigandholdusrespohedelay.Idon’tthinkthat’sprofessional！
A：I’msorryforthat.ewhereandobviouslysheraininginthisaspeowpleaseletmelookoveryourfileoime.Doyoumindholdingforawhile？
B：No，that’sfine.
A：Mr.Parker，IbelieveIknoroblemis.Itseemsoneofourstafffusedyourorderwitha’sceledorder.WedeeplyregretthiserrorandIwillhaveyourcarpetshippedouttoyoutodaybyexpressmailatnoaddedchargetoyou.Youshouldreceiveyourorderwithin24hours.
&hankyou.Iappreptservice.
A：Alsoinapensationpolicy，wewilleyoufor90%inalorder.Ihopethesemeasuresaresatisfactory.
&ely.Thankyouverymuch，Mrs.Smith.You’vebeenveryhelpful.
A：You’reveryeyou’lluewwithEilishaCarpet.
&elywill.Thankyouagain.
A：Notatall.Goodbye，Mr.Parker.
B：Goodbye.
Practice3
Task2：Simulatedsituatioion.
（A：Carter，B：Ms.Bush）
A：G，Ms.Bush.IamtheEpany.We’redularerservicefollow-upsurveyandhopeyouswersomequestionsforme.
B：Sure.
A：Agtoourrecordhere，youboughtabatchofairourpanyiheyarriveontime？
B：Yes，andyourtescameshortlyafterandwereveryprofessionalwiththeinstallation.
A：Good.IsthisbatchofAwell？
&hasbeenayear，andIfiableandreliable.
A：Didanythingginthisyear？
&wassolvedquicklyaftergyourtes.
A：Good.Ms.Bush，wouldyoumindfilliigationformforme？
B：No.Iamgladtodoso.
A：Thankyou.yousignyournamehere？Ourpaforation.
B：NoprobleYourpanytakesaseriousattitudetowardsyouraftersalesservice.
A：Surely，wemust.Thereforeimproving.
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