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B:Toprovideerswithextaftersalesserviise.Youmaygobadwaitforourmaiaffinyourfa.Theywillbethereontime.
A:Thanksagain.
B:You'rewele.Ifyouhavefurtherquestions，youtactusbypho400-8787andsaveyourselfajourney.
A:Oh，Isee.Thanks.
Ⅲ.Makeashortspeeutes）.
1.Theimportanceoodaftersalesservice;
2.Suggestionsonhoodaftersalesservidkeepershappy.
G，everyo'smypleasuretobeheretospeaktoyou.TodayIwillfohoodaftersalesservice.Aftersalesserviceisimportahelpstoeersaresatisfiedwiththeirpurdinydiffistallii，theyreceivehelp.Ahappyerwillbeloyalandwilladvertiseyourpaservicetheyreceivethuskeepingyourakingsales.HereIwouldliketgestioodaftersalesservice.
&suggestionisyourreturnspolidyourtactdetailsshouldbeeasytofindaouand.Ifytoofferanyaftersalesserviceitisvitallyimportantthatthisiseasytofindandreachbecauseotherwiseyouwillfindyourselfsimplyannoyiherwhilsttheytrytogetintouch.
ercareisavitallyimportaofbusiheseeisthatyouomakesureyourstaffoffertheappropriatelevelofservice.Bytrainingyourstaffproperlytobeabletodealwithflictresolution，youwillredusthatyoufacewithersandfioresolveproblems.
&hirdsuggestionistoodreturnspolisareexpensiveforpaheproduthenrarelyberesoldaedaswaste.oodreturnspolicy，however，isastepthatwillmakeyoumorereputableasaanylargepaniesoffer14dayreturnpolidyouwillbeparedtothis.Rememberthatretainingorevaluablethaurnofasi，sthisserviceisagoodthingtodoforbusi.
Mylastsuggestionistomakeupformistakesinapromptmanner.Inaherewilliablybemistakesanditisvitallyimportantthatyoumakeupforthesehoweverpossible.Eveakesarenotbecauseoffailuresinyourbusiness，leavingaerdissatisfiedisnotanoptiohiswillleadtoabadreputation.Makingupformistakesisanimportantstepinmanagiionsanddisfuturepurchasesisagoodwaytodothis.Aslagtheer，thiswilltheneain.Thisinturoutilizeanothercetosatisfythemaheygettheservitendtogive.
Inatterwhatthenatureofyourbusiness，ifyoufailtokeepyourershappyyouwillnotbeinbusinessveryloomershappyrudealoftimeaion，buttherewardsbequitesubstantial.Makiialsaleisoingpoint.Iobesuccessful，yourfirmmustservetheer'shesaleaswell.That'sallformyspeekyou.
Ⅳ.Makearetation（3minutes）.
A:我最近我听到不少顾客对我们工作的抱怨，甚至有一些是从我们最忠实的顾客那里传来的。
李贺，你是怎么看的？
B:We'vehadalotofproblemswithitemsfromanewmanufacturer.We'vehaagtothestorepolicyofgivingarefundoranexge.Feedbaourstaffindiersthinkourqualitytrolislax.
A:从顾客的立场来想，他们是没有错的。
当然这也不是我们的错。
问题是，接下来我们做了什么了吗？是否有什么跟进措施？
B:We'vetactedPurg，andthey&#withthemanow.
A:那还不够！
既然我们已经听到那么多的不满，我们就必须立即把那些商品撤出货架，直到供应商确保其产品合格才能上架。
B:Allright.I'lltalktothedepartmeit.Shouldn'tbeaproblem，butit'llprobablytakethemadayortwotorestocktheemptyspace.
A:那没问题。
企业能否长期处于不败之地，很大程度上取决于他们是否已培养起一个稳定而可信赖的客户群，要做到这一点的最佳方法就是正确对待客户。
B:Yes.Wewilldwetoretainourers.
A:对的，我们必须积极主动地与购买了那些不合格商品的顾客取得联系，并寄一张下次购物使用的优惠券。
B:I'llgethta>
A:好的。
谢谢你。
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