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Unit 13 Aftersales Service(第2页)

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&elywill.Thankyouagain.

A:Notatall.Goodbye,Mr.Parker.

B:Goodbye.

Practice3

Task2:Simulatedsituatioion.

(A:Carter,B:Ms.Bush)

A:G,Ms.Bush.IamtheEpany.We&#aregularerservicefollow-upsurveyandhopeyouswersomequestionsforme.

B:Sure.

A:Agtoourrecordhere,youboughtabatchofairourpanyiheyarriveontime?

B:Yes,andyourtescameshortlyafterandwereveryprofessionalwiththeinstallation.

A:Good.IsthisbatchofAwell?

&hasbeenayear,andIfiableandreliable.

A:Didanythingginthisyear?

&wassolvedquicklyaftergyourtes.

A:Good.Ms.Bush,wouldyoumindfilliigationformforme?

B:No.Iamgladtodoso.

A:Thankyou.yousignyournamehere?Ourpaforation.

B:NoprobleYourpanytakesaseriousattitudetowardsyouraftersalesservice.

A:Surely,wemust.Thereforeimproving.

PartⅢractice

Ⅰ.pletethefollo>

DialogueA:

A:Ihelpyou?

B:Yes.Iboughtayourstoreaforsometime,butnowthecameradoesn'tworkproperly.It'snotfogatall!Iwouldlikeyoutogivemeareplat!

&mehavealook.E'tworkwell!It'saprodu,indeed!

B:Infact,Iuseditcarefullyandtookcareofitproperlybytheinstrubook.

&sagoodproteyougivemethereceipt?

&is!

A:Oh,Iamsorry!Ithaspassedtheeriod.We'treplaceitforyou!

&'smyfault!Butyoulookforthereyexpenditureinyourputer!Asamatteroffathememberofyourstore!Asaregularer,Igetaraprivilege?

A:Pleasewaitased!Yes,andyouhaveagoodcreditexpenditureinourstore!So,wegiveyethatwewillgiveareplatforyou!

er:Thanksfoodservidextrahelp!

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